Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in the heart of Houston's thriving tech corridor. We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining our cutting-edge infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues across 150+ users
- Manage Active Directory, Azure AD, and O365 environments for seamless user authentication
- Deploy and maintain virtual infrastructure using VMware and Hyper-V
- Implement cybersecurity protocols including endpoint protection and network monitoring
- Document IT processes and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and service-level agreements
- Lead hardware refresh projects and lifecycle management initiatives
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, and Security+ certifications (or equivalent)
- Proficiency in Windows 10/11, macOS, and Linux administration
- Strong understanding of TCP/IP networking and cloud services (AWS/Azure)
- Experience with ServiceNow, Jira, or similar ITSM platforms
- Excellent problem-solving skills with ability to prioritize critical incidents
- Effective communication abilities for both technical and non-technical stakeholders