Job Description
Join our cutting-edge IT team in Arlington, TX and become the backbone of our digital infrastructure! We're seeking a dynamic Senior IT Support Specialist to deliver exceptional technical solutions across a hybrid environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's fastest-growing tech hubs. Apply today and transform your passion for technology into impactful solutions!
Responsibilities
- Provide Tier 2/3 technical support for 500+ users across Windows/macOS environments
- Manage Active Directory, Azure AD, and O365 administration with precision
- Deploy and troubleshoot network infrastructure (Cisco, Palo Alto, Meraki)
- Execute security protocols including endpoint protection and vulnerability scans
- Document SOPs and create knowledge base articles for team scalability
- Lead hardware/software lifecycle management projects
- Mentor junior technicians and optimize support workflows
Qualifications
- 3+ years enterprise IT support experience in hybrid environments
- Expert proficiency in Active Directory, O365, and SCCM
- Certifications: CompTIA A+/Network+, MCSE, or CCNA preferred
- Strong scripting skills (PowerShell, Python) for automation
- Experience with ServiceNow or Jira ticketing systems
- Excellent written/verbal communication and customer service skills
- Ability to lift 30lbs for hardware deployments