Job Description
Join our dynamic team at TechSolutions Inc. as a Senior IT Support Specialist in the heart of Los Angeles! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. Enjoy competitive compensation, flexible work arrangements, and opportunities for career growth in a cutting-edge environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve complex IT incidents via ticketing system with SLA adherence
- Deploy and configure cloud infrastructure (AWS/Azure) and SaaS applications
- Document IT procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on system upgrades and security initiatives
- Train end-users on new technologies and best practices
- Monitor system health and proactively address potential issues
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 4+ years of progressive IT support experience in enterprise environments
- Expertise in Windows Server administration and Active Directory
- Strong knowledge of networking principles (TCP/IP, DNS, DHCP, VPN)
- Experience with virtualization (VMware/Hyper-V) and cloud services
- Certifications (CompTIA A+, Network+, or Microsoft 365 Certified)
- Excellent communication skills and customer service orientation
- Ability to work independently and manage multiple priorities