Job Description
Join TechSolutions Inc., New Orleans' leading IT innovator, as we revolutionize digital infrastructure for local businesses. We're seeking a passionate IT Support Specialist to empower our clients with seamless technical solutions. Enjoy a collaborative environment, cutting-edge tools, and opportunities for career growth in the vibrant heart of Louisiana's tech scene.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues across diverse client environments
- Deploy and maintain Windows/macOS systems, Active Directory, and cloud services (Azure/O365)
- Document troubleshooting processes and create knowledge base articles for internal teams
- Coordinate with vendors for hardware procurement, warranty claims, and service contracts
- Conduct security audits and implement best practices for endpoint protection
- Train end-users on new technologies and optimize system performance
- Manage IT asset lifecycle from procurement to decommissioning
Qualifications
- Associate's degree in IT or CompTIA A+/Network+ certification (or equivalent experience)
- 3+ years supporting Windows/macOS environments in enterprise settings
- Proficiency in Active Directory, SCCM, and PowerShell scripting
- Experience with cloud platforms (Azure, AWS, or GCP)
- Strong problem-solving skills with ability to diagnose complex technical issues
- Excellent communication and customer service abilities
- Valid Louisiana driver's license for occasional on-site visits