Job Description
Join our dynamic IT team at TechNova Solutions and become the backbone of our digital operations! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our NYC-based workforce. You'll work in a fast-paced environment where innovation meets reliability, supporting 500+ employees across cutting-edge technologies. Enjoy competitive benefits, professional growth opportunities, and a collaborative culture that values your expertise.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues across Windows/macOS environments
- Manage helpdesk tickets via ServiceNow with SLA adherence and 95%+ resolution rate
- Deploy and maintain endpoint security solutions including EDR and MDM platforms
- Onboard new hires with standardized device provisioning and account configuration
- Document SOPs and create knowledge base articles for recurring technical issues
- Collaborate with vendors for hardware procurement and warranty management
- Conduct quarterly IT training sessions on cybersecurity best practices
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ or equivalent certification required
- Expertise in Active Directory, Microsoft 365, and cloud platforms (Azure/O365)
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Experience with service management tools (ServiceNow, Jira Service Desk)
- Excellent communication skills with ability to translate technical concepts
- Valid NYS driver's license for occasional equipment transport