Job Description
Join our award-winning IT team in Chicago and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to 200+ employees across downtown offices. Enjoy a modern hybrid work model with state-of-the-art equipment and collaborative team culture. As a key player in our technology ecosystem, you'll gain exposure to cutting-edge cloud systems while making tangible impacts on daily operations. Grow your career with industry certifications, mentorship programs, and quarterly innovation hackathons.
Our Chicago headquarters offers prime location near public transit, free parking, and ergonomic workspaces. Benefits include comprehensive health coverage, 401(k) matching, and professional development stipends. If you thrive in fast-paced environments and love solving technical puzzles, this is your next career-defining move.
Responsibilities
- Provide Tier 2-3 technical support for hardware/software issues including Windows 10/11, Microsoft 365, and cloud applications
- Manage Active Directory, Group Policy, and endpoint security across 500+ devices
- Deploy and maintain network infrastructure including Cisco switches, Wi-Fi systems, and VPN configurations
- Document IT processes and create SOPs using Confluence for team knowledge base
- Collaborate with vendors for hardware procurement and service level agreements
- Lead cybersecurity awareness training sessions and phishing simulation campaigns
- Support office AV systems and video conferencing setups for hybrid meetings
Qualifications
- 3+ years of hands-on IT support experience with Windows Enterprise environments
- CompTIA A+, Network+, or Security+ certification required (CCNA preferred)
- Proficiency in PowerShell scripting for automation tasks and user management
- Strong troubleshooting skills for network connectivity, VPN, and cloud SaaS applications
- Experience with ServiceNow or Jira ticketing systems and ITIL methodologies
- Excellent communication skills with ability to translate technical concepts for non-technical stakeholders
- Valid driver's license with reliable transportation for occasional site visits
- BS in Computer Science or related field (or equivalent experience)