Job Description
Join our award-winning IT team in sunny Los Angeles! TechSolutions Inc. is seeking a dynamic Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our operations, you'll bridge the gap between complex technology and seamless user experiences in a fast-paced environment. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, cloud services (Azure/O365), and endpoint security protocols
- Lead troubleshooting for complex system outages and implement preventive solutions
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors and internal teams for system integrations
- Train staff on cybersecurity best practices and new technology deployments
- Monitor system health using tools like SolarWinds and ServiceNow
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows Server administration and network protocols (TCP/IP, DNS, DHCP)
- Certifications: CompTIA A+/Network+, Microsoft 365 Certified: Modern Desktop Administrator
- Proven experience with ticketing systems (Jira, ServiceNow) and ITIL frameworks
- Strong scripting abilities (PowerShell, Python) for automation tasks
- Excellent problem-solving skills with ability to prioritize critical incidents
- Valid driver's license for occasional on-site client visits