Job Description
Join Omaha's premier technology firm as a Senior IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional IT infrastructure support to our growing client base. This hybrid role combines hands-on troubleshooting with strategic system optimization. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in Omaha's thriving tech scene.
Responsibilities
- Provide Tier 2-3 technical support for Windows/macOS systems, networks, and cloud services
- Deploy and manage endpoint security solutions including antivirus and encryption
- Diagnose and resolve complex hardware/software issues across 200+ endpoints
- Document IT processes and maintain accurate asset management records
- Collaborate with vendors to resolve escalated technical challenges
- Implement proactive monitoring to minimize system downtime
- Train users on security best practices and new technologies
Qualifications
- 3+ years of progressive IT support experience in Windows/macOS environments
- CompTIA Security+ or equivalent certification required
- Expert knowledge of Active Directory, VPN, and cloud platforms (Azure/O365)
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ticketing systems (ServiceNow preferred)
- Excellent troubleshooting and communication skills
- Ability to work independently and manage multiple priorities