Job Description
Join our dynamic IT team as a Support Specialist in Minneapolis! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This hybrid role combines on-site troubleshooting with remote system management in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's top tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and security protocols across Windows/macOS environments
- Deploy and maintain cloud infrastructure including Microsoft 365 and Azure services
- Document technical procedures and create knowledge base articles
- Collaborate with vendors and internal teams to resolve complex IT issues
- Implement disaster recovery plans and data backup procedures
- Conduct system audits and recommend performance optimizations
Qualifications
- 3+ years of hands-on IT support experience with Windows/macOS systems
- CompTIA A+/Network+ certifications or equivalent technical training
- Proficiency in Active Directory, PowerShell scripting, and cloud platforms
- Strong troubleshooting skills for hardware, software, and network connectivity issues
- Excellent written and verbal communication abilities
- Experience with ITSM tools (ServiceNow, Jira) and ticketing systems
- Ability to work independently and prioritize competing tasks