Job Description
Join our dynamic team as an IT Support Specialist in Wichita! We're seeking a tech-savvy professional to deliver exceptional IT solutions to our growing client base. You'll be the go-to expert for resolving technical issues, optimizing systems, and ensuring seamless digital operations. If you're passionate about technology and thrive in collaborative environments, this is your opportunity to make a tangible impact.
Our ideal candidate combines technical expertise with stellar communication skills. You'll work in a fast-paced setting where problem-solving and innovation are daily priorities. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values professional growth.
Responsibilities
- Diagnose and resolve hardware/software issues across desktops, networks, and cloud systems
- Provide remote and on-site technical support to end-users
- Implement security protocols and maintain data integrity
- Document IT procedures and maintain accurate system inventories
- Collaborate with cross-functional teams to optimize IT infrastructure
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years in technical support or helpdesk roles
- Proficiency with Windows OS, Active Directory, and network troubleshooting
- Experience with cloud platforms (Azure/O365) preferred
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+/Network+ certifications or equivalent
- Ability to lift 30 lbs and handle occasional on-site visits