Job Description
Join TechCorp Solutions' dynamic IT team in sunny Miami! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our infrastructure team, you'll play a vital role in maintaining seamless operations across diverse environments. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's most vibrant tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Manage Active Directory accounts, permissions, and group policies
- Deploy and configure cloud-based SaaS applications (O365, Salesforce)
- Implement network security protocols and vulnerability patches
- Document technical processes and create user training materials
- Collaborate with cross-functional teams on infrastructure projects
- Provide remote/on-site support for 150+ end-users
Qualifications
- 3+ years in Tier 2/3 IT support or help desk roles
- CompTIA A+, Network+, or Security+ certification required
- Proficient in PowerShell scripting and automation
- Experience with ServiceNow or Jira ticketing systems
- Strong knowledge of VPN, Wi-Fi, and LAN/WAN configurations
- Excellent troubleshooting skills with Windows Server 2019+
- Valid Florida driver's license for occasional on-site visits