Job Description
Join our dynamic team as an IT Support Specialist and become the backbone of our digital infrastructure. We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining our cutting-edge systems. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where innovation thrives. Why join us?
- Industry-leading training and certification opportunities
- Clear career progression paths
- Modern hybrid work model
- State-of-the-art equipment
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints
- Manage Active Directory, Office 365, and cloud infrastructure
- Implement cybersecurity best practices and incident response
- Document technical processes and maintain knowledge base
- Collaborate with vendors for system upgrades and maintenance
- Provide Tier 2-3 support escalation for complex issues
- Train staff on new technologies and security protocols
Qualifications
- 3+ years in enterprise IT support or help desk role
- Expertise in Windows OS, networking, and virtualization
- CompTIA A+/Network+ or equivalent certification required
- Strong analytical and troubleshooting abilities
- Excellent communication and customer service skills
- Experience with ticketing systems (ServiceNow preferred)
- Ability to lift 30 lbs for equipment maintenance