Job Description
Join our innovative team at TechSolutions Inc. as an IT Support Specialist and become the backbone of our dynamic operations. We're seeking a passionate professional to deliver exceptional technical support to our growing team in the heart of Oakland. With competitive compensation and a culture that values growth, this role offers the perfect opportunity to elevate your career while making a tangible impact. If you thrive in fast-paced environments and love solving complex puzzles, we want to hear from you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and security protocols across the organization
- Deploy and maintain Windows/macOS endpoints, mobile devices, and cloud services
- Document IT processes, knowledge base articles, and incident reports
- Collaborate with vendors for hardware procurement and service contracts
- Implement disaster recovery solutions and data backup procedures
- Train staff on cybersecurity best practices and new technology adoption
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Active Directory, Azure AD, and endpoint management tools
- Experience with ServiceNow, Jira, or similar ITSM platforms
- Strong diagnostic skills for hardware troubleshooting (laptops, printers, network gear)
- Familiarity with cloud services (O365, AWS, Google Workspace)
- Excellent communication skills and customer service orientation