Job Description
Join our dynamic team at TechFlow Solutions as a Senior IT Support Specialist in the heart of San Jose's innovation hub. We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology in a collaborative environment. Immediate opening available – apply now to start your career transformation!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage and resolve complex system issues across Windows/macOS environments
- Implement security protocols and maintain compliance with industry standards
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to optimize IT operations
- Support cloud services (AWS/Azure) and SaaS applications
- Conduct user training and onboarding sessions
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 5+ years of hands-on IT support experience in enterprise environments
- Expert knowledge of Active Directory, DNS, DHCP, and VPN technologies
- CompTIA Security+ or equivalent certification required
- Proficiency in PowerShell scripting and automation tools
- Strong troubleshooting skills for network connectivity issues
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional on-call duties