Job Description
Are you a technical problem solver ready to make an impact? TechSolutions Baltimore is urgently seeking a skilled IT Support Specialist to join our growing team. In this role, you will be the first line of defense for our employees, ensuring seamless technology operations and exceptional user experiences.
We offer a competitive salary, comprehensive benefits package, and a collaborative environment in the heart of Baltimore.
Responsibilities
- Tier 2 Support: Troubleshoot hardware, software, and network issues for internal employees with a focus on rapid resolution and user satisfaction.
- Hardware & Software: Deploy, configure, and maintain workstations, printers, mobile devices, and server infrastructure.
- Network Management: Assist in the administration and monitoring of local area networks (LAN) and wireless networks to ensure optimal performance.
- Help Desk Management: Log, track, and manage IT service requests using ticketing systems (e.g., ServiceNow, JIRA).
- Security Compliance: Enforce IT security policies, perform patch management, and assist in data backup and recovery procedures.
- Training: Provide technical guidance and training to staff on new software applications and office equipment.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or equivalent technical certification (CompTIA A+ or Network+ preferred).
- Experience: 2+ years of professional experience in IT support, help desk, or system administration.
- Technical Skills: Proficient in Windows 10/11, Microsoft Office Suite, and Active Directory.
- Network Knowledge: Solid understanding of TCP/IP, DNS, DHCP, and basic networking concepts.
- Soft Skills: Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Availability: Ability to work flexible hours, including occasional evenings or weekends during peak periods.