Job Description
Are you a tech-savvy problem solver looking for an exciting opportunity in the entertainment capital of the world?
Vegas Digital Systems is seeking a highly motivated IT Support Specialist to join our growing team. You will be the front-line hero for our employees, ensuring seamless technology operations and a superior user experience.
If you thrive in a fast-paced environment and love diagnosing complex technical issues, we want to hear from you.
Vegas Digital Systems is seeking a highly motivated IT Support Specialist to join our growing team. You will be the front-line hero for our employees, ensuring seamless technology operations and a superior user experience.
If you thrive in a fast-paced environment and love diagnosing complex technical issues, we want to hear from you.
Responsibilities
- Provide Tier 2 support for hardware, software, and network issues via phone, email, and remote access.
- Configure, deploy, and maintain workstations, laptops, printers, and mobile devices.
- Manage user accounts, permissions, and Active Directory services.
- Perform routine maintenance, updates, and patch management on servers and network infrastructure.
- Document all incidents, resolutions, and technical procedures in our ticketing system.
- Collaborate with senior IT staff on infrastructure projects and system upgrades.
- Assist in IT asset management and inventory tracking.
Qualifications
- Associate degree or Certificate in Information Technology, Computer Science, or equivalent experience.
- 1-3 years of professional IT support or Help Desk experience.
- Familiarity with Windows 10/11, Microsoft Office 365, and Active Directory.
- Strong troubleshooting skills and logical reasoning abilities.
- Excellent verbal and written communication skills for interacting with non-technical users.
- Ability to lift and carry hardware equipment as needed.