Job Description
Join our dynamic IT team and become the backbone of our Portland operations! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing workforce. This is your chance to make an immediate impact in a fast-paced environment where your expertise directly drives business success. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technologies in the heart of Portland's thriving tech scene.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure
- Implement security protocols and conduct vulnerability assessments
- Document processes and maintain IT service management documentation
- Collaborate with cross-functional teams on system integrations
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows Server administration and Active Directory
- Strong knowledge of networking (TCP/IP, DNS, DHCP, VPN)
- Certifications: CompTIA A+/Network+ or Microsoft 365 Certified
- Experience with ITSM tools (ServiceNow, Jira Service Desk)
- Excellent problem-solving and communication skills
- Ability to prioritize tasks and work under pressure
- Valid Oregon driver's license (occasional site visits required)