Job Description
Join our dynamic team as an IT Support Specialist in Milwaukee! We're seeking a tech-savvy professional to deliver exceptional user support, maintain system integrity, and drive digital transformation. This urgent opening offers immediate impact in a collaborative environment where your expertise will directly shape our tech infrastructure. If you're passionate about solving complex challenges and empowering users, apply now to become a vital part of our innovation journey!
Responsibilities
- Provide tier-1/2 technical support for hardware, software, and network issues
- Deploy and manage Windows/macOS environments with 500+ endpoints
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT processes and maintain comprehensive knowledge base
- Collaborate with vendors for system upgrades and hardware procurement
- Train staff on new technologies and best practices
- Monitor system performance and proactively address bottlenecks
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent expertise
- Proficiency in Active Directory, SCCM, and cloud platforms (Azure/O365)
- Strong troubleshooting skills for Windows/macOS, networking, and security
- Excellent communication abilities with diverse stakeholders
- Experience with ITIL processes and service desk tools
- Ability to prioritize tasks in high-pressure situations