Job Description
Join our dynamic IT team in Memphis and become the backbone of our technical operations! We're urgently seeking a proactive IT Support Specialist to resolve technical challenges, ensure system reliability, and deliver exceptional user experiences. This is your chance to grow in a fast-paced environment with cutting-edge technology and a collaborative culture. Immediate start available!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, network configurations, and cloud services (Azure/O365)
- Provide Level 2/3 support for VoIP systems, printers, and peripheral devices
- Document IT processes and maintain up-to-date knowledge base articles
- Coordinate with vendors for hardware procurement and maintenance
- Implement security protocols and conduct vulnerability assessments
- Train staff on cybersecurity best practices and new technologies
Qualifications
- 3+ years in IT support with help desk and system administration experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in PowerShell scripting and enterprise-level troubleshooting
- Strong understanding of TCP/IP, DNS, DHCP, and VPN technologies
- Experience with ticketing systems (ServiceNow, Jira) and ITIL frameworks
- Excellent communication skills with ability to train non-technical users
- Ability to lift 30lbs and work flexible hours including occasional weekends