Job Description
Join our dynamic IT team at InnovateTech Solutions! We're urgently hiring an IT Support Specialist to deliver exceptional technical assistance to our growing client base in Louisville. This is a high-impact role requiring immediate availability to resolve critical infrastructure challenges and maintain seamless operations. If you're a tech-savvy problem-solver passionate about making a difference, we want to hear from you today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure troubleshooting
- Implement security protocols and maintain compliance standards
- Document solutions in ITSM systems and create knowledge base articles
- Collaborate with vendors for hardware/software deployment and maintenance
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows Server, Active Directory, and cloud technologies
- CompTIA A+/Network+ or equivalent certifications required
- Strong scripting skills (PowerShell/Bash) for automation
- Excellent communication and customer service abilities
- Experience with ITSM tools (ServiceNow/Jira) preferred
- Ability to work flexible hours including occasional on-call duties