Job Description
Join our dynamic team as a Senior IT Support Specialist in Boston, where you'll empower employees with cutting-edge technology solutions. We're seeking a passionate problem-solver to deliver exceptional technical support in a fast-paced corporate environment. Enjoy competitive benefits, professional development opportunities, and a collaborative culture that values innovation.
Our Boston headquarters is conveniently located in the Financial District, with easy access to public transportation and vibrant city amenities. We offer flexible work arrangements and a commitment to work-life balance.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, VPN configurations, and endpoint security protocols
- Lead troubleshooting for complex system outages and security incidents
- Document IT processes and maintain up-to-date knowledge base articles
- Collaborate with cross-functional teams on system implementations
- Maintain compliance with IT security policies and best practices
- Train end-users on new technologies and system updates
Qualifications
- Bachelor's degree in IT, Computer Science, or equivalent experience
- 3+ years of enterprise-level IT support experience
- Expert proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Certifications in CompTIA A+, Network+, or Microsoft 365 preferred
- Excellent communication skills with ability to translate technical concepts
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Proven ability to prioritize tasks and manage multiple incidents