Job Description
Join our dynamic IT team in Long Beach, CA as an IT Support Specialist! We're hiring immediately for a full-time role offering competitive compensation and growth opportunities.
As a key member of our technology department, you'll provide critical technical support to ensure seamless operations across our organization. This position requires a proactive problem-solver with a passion for delivering exceptional user experiences.
Responsibilities
- Diagnose and resolve hardware/software issues across desktops, laptops, and mobile devices
- Manage user accounts, permissions, and security protocols in Active Directory
- Deploy and configure cloud-based solutions including Microsoft 365 and VPN systems
- Document technical procedures and maintain comprehensive knowledge base articles
- Collaborate with network engineers on infrastructure upgrades and security patches
- Provide remote and on-site technical support with 24/7 on-call rotation
- Train staff on cybersecurity best practices and new technology implementations
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+ and Network+ certifications (or equivalent industry credentials)
- Expert proficiency in Windows 10/11, macOS, and mobile device management
- Strong knowledge of Active Directory, Azure AD, and cloud infrastructure
- Experience with helpdesk ticketing systems (ServiceNow, Jira, etc.)
- Excellent troubleshooting skills with network protocols (TCP/IP, DNS, DHCP)
- Valid California driver's license and reliable transportation for on-site visits