Job Description
Are you a tech-savvy problem solver looking for your next challenge? Apex Tech Solutions is seeking a dedicated IT Support Specialist to join our dynamic team in Sacramento, CA. We are looking for an immediate hire to provide top-tier technical support and ensure our infrastructure runs smoothly.
As part of our team, you will be the go-to person for troubleshooting hardware and software issues, managing user accounts, and maintaining a secure network environment. We offer a competitive salary, comprehensive benefits, and a hybrid work schedule.
Why Join Us?
- Immediate Start: We are looking to fill this role as soon as possible.
- Competitive Pay: $60k - $80k base salary depending on experience.
- Hybrid Work Model: Enjoy a balance of in-office collaboration and remote work.
- Growth Opportunities: Clear path for advancement within the IT department.
Apply today and become the face of our technical support team in the heart of Sacramento!
Responsibilities
- Technical Troubleshooting: Diagnose and resolve hardware, software, network, and printer issues for internal staff with a focus on speed and accuracy.
- End-User Support: Provide tier 2/3 support via phone, email, and in-person, ensuring a high level of customer satisfaction and minimal downtime.
- System Administration: Manage Active Directory, user accounts, and permissions. Assist in the deployment and maintenance of workstations and mobile devices.
- Network Maintenance: Monitor network performance, troubleshoot connectivity issues, and perform routine maintenance on routers, switches, and firewalls.
- Hardware & Software: Install, configure, and update operating systems (Windows 10/11, macOS) and business applications.
- Documentation: Maintain accurate records of all incidents, resolutions, and IT assets in the ticketing system.
- Security Compliance: Assist in enforcing IT security policies and ensuring data protection protocols are followed.
Qualifications
- Experience: Minimum of 2-3 years of experience in IT support, help desk, or a related technical role.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Technical Skills: Strong knowledge of Windows operating systems, Active Directory, Microsoft Office 365, and basic networking concepts (TCP/IP, DNS, DHCP).
- Problem Solving: Excellent analytical skills with the ability to troubleshoot complex technical problems under pressure.
- Communication: Superior verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Education: Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Availability: Must be willing to work occasional evenings or weekends for critical system updates.