Job Description
We are looking for a proactive and customer-focused IT Support Specialist to join our growing team in Mesa, AZ. In this role, you will be the first point of contact for our employees, ensuring that our technology infrastructure runs smoothly and efficiently. We offer a competitive salary, comprehensive benefits package, and a collaborative environment where your technical skills will truly make an impact.
Why Join Us?
- Competitive Pay: $55k - $75k depending on experience.
- Benefits: Medical, Dental, Vision, and 401(k) matching.
- Work-Life Balance: Flexible hours and paid time off.
- Growth: Clear path to Senior IT roles and certifications.
Your Mission
As an IT Support Specialist, you will bridge the gap between complex technology and our daily business operations. You will diagnose issues, implement solutions, and ensure our users have the tools they need to succeed.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Troubleshoot hardware and software issues, including workstations, printers, and network connectivity.
- Manage user accounts, permissions, and Active Directory groups.
- Perform system backups, updates, and security patches to maintain data integrity.
- Onboard new employees by setting up hardware, software, and security access.
- Collaborate with the network team to monitor system health and resolve infrastructure bottlenecks.
- Document all technical issues and resolutions in the helpdesk ticketing system.
Qualifications
- Experience: 2+ years of experience in IT support, help desk, or technical support roles.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Technical Skills: Proficient in Microsoft Windows 10/11, Microsoft Office 365, and Active Directory.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical staff.
- Problem Solving: Strong analytical skills with a focus on troubleshooting and root cause analysis.
- Availability: Ability to work occasional weekends or evenings for critical system maintenance.