Job Description
Join our dynamic IT team in Kansas City, MO! InnovateTech Solutions is seeking a passionate IT Support Specialist to join our growing organization immediately. You'll be the backbone of our technical operations, ensuring seamless system functionality and exceptional user experiences across our hybrid workforce. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud-based infrastructure
- Deploy and maintain desktop/laptop systems, peripherals, and mobile devices
- Document IT procedures, knowledge base articles, and incident reports
- Collaborate with vendors for hardware procurement and service management
- Monitor system health using tools like SolarWinds and ServiceNow
- Support cybersecurity initiatives including endpoint protection and patch management
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Office 365, and virtualization (VMware/Hyper-V)
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong troubleshooting skills for hardware, software, and network connectivity issues
- Excellent communication skills with ability to train non-technical users
- Valid driver's license and ability to travel between company sites