Job Description
Join our dynamic IT team in Atlanta and become the backbone of our technical operations! We're seeking a highly skilled IT Support Specialist to deliver exceptional service to our growing enterprise. You'll troubleshoot complex systems, optimize network performance, and empower colleagues with seamless technology solutions. This is your chance to make an immediate impact in a fast-paced environment with cutting-edge tools and career growth opportunities.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, VPN configurations, and cloud services (Azure/O365)
- Deploy and maintain endpoint security solutions (EDR, MFA)
- Document SOPs and maintain IT asset inventory
- Collaborate with vendors for hardware/software procurement
- Lead disaster recovery and business continuity initiatives
- Train staff on cybersecurity best practices
Qualifications
- 5+ years in enterprise IT support with Windows/macOS expertise
- CompTIA Security+ or equivalent certification required
- Proficiency in PowerShell scripting and network troubleshooting
- Experience with ServiceNow or Jira ticketing systems
- Strong knowledge of virtualization (VMware/Hyper-V)
- CCNA or Network+ certification preferred
- Excellent communication and problem-solving skills