Job Description
Join our dynamic IT team in Colorado Springs and become the technical hero our team needs! We're seeking a skilled IT Support Specialist to deliver exceptional service and resolve technical challenges with speed and expertise. This immediate full-time role offers competitive compensation, growth opportunities, and a collaborative environment where your problem-solving skills make a tangible impact.
As a cornerstone of our operations, you'll ensure seamless technology experiences across departments while working with cutting-edge infrastructure. If you're passionate about troubleshooting and thrive in fast-paced settings, this is your chance to join an innovative company that values your technical expertise.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and security protocols across 200+ endpoints
- Deploy and maintain Windows/macOS workstations, mobile devices, and cloud services
- Document IT procedures, create knowledge base articles, and optimize ticket workflows
- Collaborate with cross-functional teams on system upgrades and security audits
- Monitor network performance using tools like SolarWinds and ManageEngine
- Lead incident response during outages with SLA-driven resolution targets
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Active Directory, Azure AD, and cloud service integration
- Strong knowledge of network fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience with helpdesk ticketing systems (ServiceNow, Jira Service Desk)
- Ability to prioritize tasks and manage multiple incidents simultaneously
- Excellent communication skills with both technical and non-technical stakeholders