Job Description
Join the Future of Technology in Atlanta, GA
Innovatech Solutions is seeking a highly motivated IT Support Specialist to join our elite technical team. If you thrive in a fast-paced environment and have a passion for solving complex technical problems, we want to hear from you.
As a key member of our IT department, you will be the bridge between our clients and the technology that drives their business. We offer a competitive salary, comprehensive benefits, and a culture of continuous learning.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues.
- Manage and maintain the organization's computer systems, including desktops, laptops, and peripherals.
- Install, configure, and troubleshoot operating systems (Windows, macOS) and office applications.
- Assist with the deployment of new hardware and software updates across the organization.
- Maintain accurate documentation of IT incidents and resolutions in the ticketing system.
- Collaborate with the Network Team to ensure optimal connectivity and security.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or equivalent work experience.
- Certification in CompTIA A+ or Microsoft Certified: Azure Fundamentals is a plus.
- 3+ years of professional experience in IT Support or Help Desk roles.
- Strong working knowledge of Active Directory, Group Policy, and Windows Server environments.
- Excellent customer service skills with the ability to explain technical concepts to non-technical users.
- Ability to lift and move IT equipment up to 50 lbs.