Job Description
Join our dynamic IT team at TechCore Solutions and become the backbone of our digital infrastructure! We're urgently seeking a skilled IT Support Specialist to provide critical technical assistance to our growing team in Oakland. This is a rare opportunity to make an immediate impact in a fast-paced environment while working with cutting-edge technology. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of California's most vibrant tech hubs.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues across 150+ endpoints
- Manage user accounts, permissions, and access controls via Active Directory
- Deploy, configure, and maintain Windows/macOS systems and mobile devices
- Administer cloud services including Microsoft 365 and Azure AD
- Document SOPs and maintain detailed IT asset inventory
- Collaborate with vendors for hardware procurement and maintenance
- Implement cybersecurity best practices and incident response protocols
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert-level proficiency in Windows 10/11 and macOS troubleshooting
- CompTIA A+/Network+ or equivalent certification required
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Excellent communication skills and customer service orientation
- Ability to prioritize tasks under pressure and meet SLAs