Job Description
Join our innovative tech team in sunny Miami! TechSolutions Inc. is urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our IT department, you'll be instrumental in maintaining seamless operations and driving digital transformation. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture in one of America's most vibrant tech hubs. Apply today and become part of our success story!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and resolve service tickets using Jira and ServiceNow platforms
- Deploy and configure Windows/macOS workstations and mobile devices
- Monitor and maintain network security protocols including firewalls and VPNs
- Document technical procedures and create user training materials
- Collaborate with cross-functional teams on system upgrades and migrations
- Conduct periodic system audits and performance optimization
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Active Directory, Office 365, and cloud services (AWS/Azure)
- Strong knowledge of Windows 10/11, macOS, and mobile device management
- Experience with ticketing systems, remote access tools, and backup solutions
- Excellent troubleshooting skills with ability to diagnose complex issues
- Strong communication skills and customer service orientation