Job Description
Join our dynamic IT team at NexusTech Solutions, where innovation meets excellence! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing client base in Virginia Beach. This is a high-impact role for someone passionate about resolving complex technical challenges while providing top-tier customer service. Enjoy a collaborative environment with cutting-edge technology, competitive compensation, and growth opportunities in a thriving coastal tech hub.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure issues
- Deploy and manage Windows 10/11 environments using SCCM and Intune
- Resolve user tickets via ServiceNow with 95% first-contact resolution rate
- Implement security protocols including endpoint protection and MFA
- Conduct hardware/software audits and lifecycle management
- Document procedures and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, and Security+ certifications required
- Proficiency in Active Directory, Group Policy, and Azure AD
- Experience with SCCM, Intune, and ServiceNow
- Strong troubleshooting skills for hardware/network issues
- Excellent verbal/written communication abilities
- Ability to work independently in fast-paced environments
- Valid Virginia driver's license for occasional on-site support