Job Description
Join our award-winning IT team as an IT Support Specialist in Omaha! We're urgently seeking a tech-savvy professional to provide exceptional support to our growing client base. This role offers dynamic challenges, competitive benefits, and opportunities for career advancement in a collaborative environment.
Our ideal candidate thrives in fast-paced settings and possesses a passion for resolving complex technical issues. You'll be the frontline hero ensuring seamless operations for diverse organizations across Nebraska.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure
- Deploy and maintain security protocols including endpoint protection
- Document procedures and create knowledge base articles
- Collaborate with vendors and internal teams for escalated issues
- Conduct user training on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft 365 and cloud services (Azure/O365)
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent troubleshooting and communication skills
- Ability to work independently and prioritize competing demands