Job Description
Join our dynamic IT team in Raleigh, NC immediately! We're urgently seeking a skilled IT Support Specialist to maintain our cutting-edge infrastructure and deliver exceptional technical support to 200+ employees. This is a high-impact role offering competitive compensation, growth opportunities, and the chance to work with industry-leading technologies.
As a key member of our operations team, you'll troubleshoot complex systems, implement security protocols, and drive digital transformation initiatives. Our modern office features flexible work arrangements and a collaborative culture focused on innovation and employee development.
Responsibilities
- Provide Tier 2-3 technical support for Windows/macOS systems, network infrastructure, and cloud services
- Manage Active Directory, Office 365, and endpoint security solutions (MFA, EDR)
- Deploy and maintain hardware/software across hybrid work environments
- Document SOPs and create technical knowledge base articles
- Collaborate with vendors for hardware procurement and software licensing
- Lead cybersecurity awareness training and incident response
- Optimize IT operations through automation and scripting (PowerShell)
Qualifications
- 3+ years in enterprise IT support with Windows Server administration
- Expertise in networking (TCP/IP, DNS, DHCP) and cloud services (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Experience with ServiceNow ITSM and ticketing systems
- Strong problem-solving skills with ability to work under pressure
- Bachelor's degree in Computer Science or related field
- Proficient in PowerShell scripting and automation tools