Job Description
Join our dynamic IT team at TechSolutions Inc. as we urgently expand our Minneapolis operations! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance and ensure seamless digital experiences for our growing client base. This is a high-impact role offering rapid career growth in a collaborative, cutting-edge environment.
As a key member of our infrastructure team, you'll tackle diverse technical challenges while maintaining our reputation for reliability and innovation. If you thrive in fast-paced settings and excel at turning complex problems into simple solutions, we want to hear from you immediately!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems across 200+ endpoints
- Implement and maintain Windows/Active Directory environments using PowerShell and SCCM
- Lead cybersecurity initiatives including endpoint protection and vulnerability management
- Document IT processes and create knowledge base articles for team scalability
- Collaborate with cloud infrastructure teams on AWS/Azure hybrid environment support
- Manage vendor relationships and hardware procurement cycles
- Train end-users on security best practices and new technology deployments
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows OS troubleshooting, Active Directory, and SCCM
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Experience with cloud platforms (AWS/Azure) and SaaS applications
- Excellent written/verbal communication and customer service skills
- Ability to prioritize tasks in high-pressure situations with SLA adherence
- Valid driver's license for occasional off-site support