Job Description
Join our dynamic team as an IT Support Specialist in Nashville! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. Enjoy competitive compensation, modern workspaces, and opportunities for career advancement in Music City's thriving tech scene.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows/macOS environments
- Manage user accounts, permissions, and Active Directory configurations
- Deploy and maintain security protocols including endpoint protection
- Document IT processes and maintain accurate asset inventories
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Exchange Online, and cloud services (Azure/O365)
- Strong troubleshooting skills with hardware/software/network issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira) preferred