Job Description
Join TechSolve Solutions as an IT Support Specialist and become the backbone of our dynamic team in Oklahoma City! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment. If you're passionate about solving technical challenges and delivering outstanding customer service, we want to hear from you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Install, configure, and maintain Windows/macOS systems and peripherals
- Manage Active Directory, user accounts, and group policies
- Monitor and troubleshoot VPN, cloud services, and cybersecurity protocols
- Document IT processes and maintain accurate knowledge base articles
- Collaborate with vendors for hardware procurement and service escalations
- Train end-users on best practices and new technologies
Qualifications
- 3+ years of experience in desktop/server support or helpdesk roles
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, Office 365, and Active Directory
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent communication and customer service abilities
- Ability to prioritize tasks in a fast-paced environment