Job Description
Join our dynamic IT team in Detroit! We're seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing workforce. You'll be the go-to expert for resolving hardware/software issues, maintaining network security, and ensuring seamless digital operations across our organization. This hybrid role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support for desktops, laptops, mobile devices, and peripherals
- Diagnose and resolve network connectivity, security, and system performance issues
- Manage user accounts, permissions, and access control systems
- Install, configure, and maintain software applications and operating systems
- Document technical procedures, issues, and resolutions in ITSM platforms
- Collaborate with vendors for hardware procurement and maintenance
- Train staff on cybersecurity best practices and new technologies
Qualifications
- Associate degree in IT or related field (Bachelor's preferred)
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware/software/network issues
- Experience with ITIL processes and service management tools
- Excellent communication skills and customer service orientation
- Ability to work independently and manage multiple priorities