Job Description
Join TechNova Solutions as an IT Support Specialist in the heart of Boston's innovation hub. We're seeking a tech-savvy professional to empower our growing team with seamless IT infrastructure support. Enjoy competitive benefits, career growth opportunities, and a collaborative environment in one of America's most vibrant tech cities.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, Office 365, and cloud-based services
- Deploy and maintain endpoint security solutions across 200+ devices
- Collaborate with vendors to resolve escalated technical issues
- Document IT processes and create knowledge base articles
- Support office AV equipment and video conferencing systems
Qualifications
- 3+ years of experience in IT support or system administration
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows 10/11, macOS, and Linux environments
- Strong understanding of TCP/IP networking and cloud services
- Excellent troubleshooting and customer service skills
- Experience with Service Desk ticketing systems (Jira preferred)