Job Description
Join TechFlow Solutions' award-winning IT team and become the backbone of our clients' digital transformation journey. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to diverse industries across Portland's thriving business landscape. Enjoy competitive benefits, cutting-edge training programs, and a collaborative culture that values innovation and work-life balance.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Implement cybersecurity protocols and conduct vulnerability assessments
- Deploy and maintain network systems including routers, switches, and firewalls
- Document technical procedures and maintain asset inventory databases
- Provide end-user training on emerging technologies and security best practices
Qualifications
- 3+ years in IT support with proven troubleshooting experience
- CompTIA A+/Network+ or equivalent industry certification
- Proficiency in PowerShell, SCCM, and remote desktop tools
- Strong understanding of cloud services (SaaS/IaaS/PaaS)
- Excellent written/verbal communication and customer service skills
- Ability to manage competing priorities in fast-paced environments