Job Description
Join our award-winning IT team as an IT Support Specialist in El Paso, TX! We're seeking a tech-savvy professional to provide exceptional technical support to our growing client base. Enjoy a collaborative environment, cutting-edge tools, and opportunities for career advancement in the heart of Sun City.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Manage network infrastructure including routers, switches, and firewalls
- Provide remote and on-site technical support to enterprise clients
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document technical procedures and maintain service desk tickets
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or CompTIA A+/Network+ certification
- 3+ years of hands-on IT support experience
- Proficiency in Active Directory, Office 365, and cloud services
- Strong troubleshooting skills for desktop/laptop systems
- Excellent communication abilities in English and Spanish
- Valid Texas driver's license for occasional client visits