Job Description
Join our dynamic team immediately! We're urgently seeking a Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base in Las Vegas. This critical role requires proactive problem-solving and a passion for technology excellence. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid career advancement in a fast-paced environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues across 500+ endpoints
- Manage and resolve complex Active Directory, VPN, and cloud infrastructure challenges
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to optimize IT operations
- Lead hardware/software deployment and system migration projects
- Maintain 99.9% uptime for critical business systems
Qualifications
- 5+ years of hands-on IT support experience in Windows/Linux environments
- CompTIA Security+ and/or Microsoft Azure certification required
- Expert knowledge of Active Directory, SCCM, and enterprise networking
- Proven experience with cloud platforms (AWS/Azure/GCP)
- Strong scripting skills (PowerShell, Python, or Bash)
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional on-call duties