Job Description
Join InnovateTech Solutions as a Senior IT Support Specialist and become the backbone of our dynamic Raleigh-based team! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. As a key player in our fast-paced environment, you'll troubleshoot complex systems, implement cutting-edge solutions, and drive digital transformation for local businesses. Enjoy competitive compensation, flexible work arrangements, and opportunities for professional growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage and optimize cloud services including Azure and AWS environments
- Implement cybersecurity protocols and conduct vulnerability assessments
- Lead IT projects including system migrations and upgrades
- Maintain documentation for IT assets, procedures, and knowledge base
- Collaborate with cross-functional teams to align technology with business goals
- Monitor system performance and proactively address potential issues
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows Server administration and Active Directory
- Strong knowledge of network protocols (TCP/IP, DNS, DHCP)
- Certifications in CompTIA Security+, Microsoft 365, or Cisco preferred
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Exceptional problem-solving and customer communication skills