Job Description
Join our dynamic IT team in Charlotte and become the backbone of our digital infrastructure! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance across our growing organization. You'll troubleshoot complex issues, implement security protocols, and empower colleagues with seamless technology solutions. This is your opportunity to make an immediate impact in a fast-paced environment where innovation meets collaboration. Immediate start available!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, Office 365, and cloud infrastructure
- Deploy and maintain endpoint security solutions (Antivirus, EDR)
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Lead system upgrades and patch management initiatives
- Support hybrid work environments with remote access solutions
Qualifications
- 3+ years of experience in enterprise IT support
- CompTIA Network+ or Microsoft 365 Certified
- Proficiency in Windows Server administration and PowerShell
- Experience with ServiceNow or ITSM platforms
- Strong troubleshooting skills for network connectivity issues
- Excellent communication and customer service abilities
- Ability to lift 50 lbs for equipment maintenance