Job Description
Join our dynamic IT team at NexusTech Solutions and become the backbone of our digital infrastructure in the heart of NYC. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical support to 500+ employees across our Manhattan headquarters. This is your chance to work in a fast-paced environment where your problem-solving skills directly impact business success. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of the world's most vibrant tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and O365 administration with focus on security compliance
- Deploy and maintain endpoint security solutions including EDR and VPN configurations
- Lead incident response for critical outages and create detailed documentation
- Collaborate with vendors to resolve complex infrastructure challenges
- Develop and deliver IT training sessions for employees on digital tools
- Optimize IT asset lifecycle management and procurement processes
Qualifications
- 3+ years of enterprise-level IT support experience in Windows/macOS environments
- Strong expertise in Active Directory, Azure AD, and Microsoft 365 administration
- CompTIA Security+ or equivalent certification (required)
- Hands-on experience with ServiceNow or ITSM platforms
- Proficiency in scripting (PowerShell/Bash) for automation
- Excellent communication skills with ability to translate technical concepts
- Proven ability to manage high-priority incidents with minimal supervision
- Experience supporting hybrid work environments and remote access solutions