Job Description
We're urgently seeking a dynamic IT Support Specialist to join our growing team in Detroit! As a critical member of our IT department, you'll provide frontline technical support to our diverse workforce, ensuring seamless operations and exceptional user experiences. This is your chance to make an immediate impact in a fast-paced environment where innovation meets urgency.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and in-person
- Deploy, configure, and maintain Windows/macOS workstations and mobile devices
- Manage Active Directory accounts, permissions, and security protocols
- Troubleshoot and resolve network connectivity, VPN, and cloud application issues
- Document all support cases using ServiceNow and maintain knowledge base articles
- Collaborate with cybersecurity team on incident response and patch management
- Support office technology including AV equipment, printers, and mobile devices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification (or equivalent experience)
- Expert knowledge of Windows 10/11, macOS, and Microsoft 365
- Strong networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience with helpdesk ticketing systems (ServiceNow, Jira, Zendesk)
- Excellent troubleshooting and customer service skills
- Ability to prioritize tasks and work under pressure in urgent situations
- Valid driver's license and reliable transportation for occasional site visits