Job Description
Join our dynamic team as a Senior IT Support Specialist in the heart of Arlington, TX! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. Enjoy hybrid work flexibility, competitive benefits, and opportunities for professional growth in a collaborative environment. If you're passionate about solving complex technical challenges and delivering outstanding customer service, we want to hear from you!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage and resolve IT service tickets using ticketing systems (Jira/ServiceNow)
- Deploy and maintain desktop/laptop systems, printers, and mobile devices
- Administer cloud services (Microsoft 365, Azure) and security protocols
- Document IT procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT projects and implementations
- Monitor system health and proactively address potential issues
Qualifications
- 3+ years of progressive IT support experience in a corporate environment
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Experience with ticketing systems and remote support tools
- Strong troubleshooting skills for hardware/software/network issues
- Excellent communication and customer service abilities
- Ability to lift 30 lbs and work flexible hours as needed