Job Description
Join our dynamic IT team at TechSolutions Inc. as an IT Support Specialist in Oklahoma City! We're urgently seeking a tech-savvy professional to provide exceptional user support and maintain our digital infrastructure. This critical role demands proactive problem-solving and a passion for seamless technology experiences. Enjoy competitive compensation, growth opportunities, and a collaborative environment where your expertise truly matters.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and manage Windows 10/11 endpoints with SCCM
- Monitor and maintain cloud infrastructure (Azure/O365)
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Execute cybersecurity protocols and access management
- Support office AV systems and video conferencing setups
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certifications
- Expertise in Active Directory, GPO, and Intune
- Strong troubleshooting skills for Windows environments
- Experience with ticketing systems (ServiceNow/Jira)
- Knowledge of cloud networking fundamentals
- Excellent communication and customer service skills