Job Description
Join our award-winning IT team in vibrant Miami! GlobalTech Solutions Inc. is seeking a dynamic Senior IT Support Specialist to deliver exceptional technical support to our Fortune 500 client base. You'll be the backbone of our operations, ensuring seamless technology experiences across diverse environments. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a company recognized as a 'Best Place to Work' by the Miami Herald.
We offer flexible hybrid work arrangements (3 days in-office), cutting-edge technology resources, and a collaborative culture that values innovation and work-life balance. Our Miami office features panoramic bay views and modern amenities designed to inspire excellence.
Responsibilities
- Provide Tier 2-3 technical support for 500+ end-users across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Lead hardware/software deployments, migrations, and lifecycle management
- Develop and maintain documentation for SOPs, knowledge base articles, and runbooks
- Collaborate with cybersecurity team on vulnerability remediation and compliance
- Mentor junior technicians and optimize support ticket workflows
- Implement proactive monitoring solutions to prevent system outages
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows Server administration and networking fundamentals
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator
- Strong scripting skills (PowerShell/Bash) and automation experience
- Proven experience with ITSM tools (ServiceNow/Jira) and ticket management
- Excellent communication skills with ability to translate technical concepts
- Experience supporting hybrid work environments and mobile device management
- Valid US driver's license for occasional on-site visits