Job Description
We're urgently seeking a dynamic IT Support Specialist to join our growing team in Tulsa! As a critical member of our IT department, you'll provide exceptional technical support to employees, troubleshoot hardware/software issues, and ensure seamless system operations. If you're passionate about technology and thrive in fast-paced environments, this is your opportunity to make an immediate impact!
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees via phone, email, and in-person
- Deploy, configure, and maintain desktop/laptop hardware and software
- Diagnose and resolve network connectivity issues, VPN access, and system errors
- Manage Active Directory, user accounts, and security protocols
- Collaborate with vendors for hardware procurement and maintenance
- Document IT processes and maintain knowledge base articles
- Support cloud services (O365, Azure) and mobile device management
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+ or equivalent certification required
- Strong proficiency in Active Directory, Group Policy, and SCCM
- Experience with network troubleshooting (TCP/IP, DNS, DHCP)
- Excellent customer service and communication skills
- Ability to prioritize tasks in high-pressure situations
- Valid driver's license for occasional site visits
- Basic knowledge of cybersecurity best practices