Job Description
Join NexusTech Solutions as a Senior IT Support Specialist and become the backbone of our innovative tech team. We're seeking a customer-focused professional to deliver exceptional technical support across our Portland headquarters. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a collaborative environment where your expertise directly impacts our success. If you're passionate about solving complex technical challenges and empowering users, we want to meet you.
Responsibilities
- Provide Tier 2/3 technical support for 200+ employees across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (O365, Intune)
- Diagnose and resolve hardware/software issues with SLA adherence
- Implement cybersecurity protocols including endpoint protection and patch management
- Document SOPs and create knowledge base articles for team scalability
- Lead IT projects including hardware refreshes and system migrations
- Mentor junior support staff and conduct technology training sessions
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expert-level proficiency in Windows 10/11, macOS, and Microsoft 365
- Certifications: CompTIA A+/Network+, Microsoft 365 Certified: Modern Desktop Administrator
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent troubleshooting skills and customer service orientation
- Ability to prioritize tasks and manage multiple incidents simultaneously